The Culture Value Chain: Business Impacts Defined

Frost & Sullivan spoke with members of TELUS International, a global BPO provider, to get their perspective on the importance of an organization’s culture and the impacts it has on customers and on the business itself. What follows is a set of viewpoints, from both TELUS International and Frost & Sullivan, which explore the intersection of culture, Customer Experience and the contact center.

Lees het white paper: ICMI-Culture-Value-Chain-Telus