At-Home vs. Brick-and-Mortar (white paper)
How the Virtual @Home Model is Transforming the Contact Center Industry Ongoing adoption of virtual contact centers has made the @home model a mainstream outsourcing solution and industry analysts predict continued growth. As a corporate decision-maker, call center executive, customer service director or head of operations, it is important to make sure your company is leveraging the benefits of today’s virtual business world. Learn why switching to a virtual solution can give your organization a competitive edge.
White paper Alpine Access, 2012: At-Home vs Brick-and-Mortar