IntelliResponse recently conducted a Google consumer survey where we asked 1000 consumers to share what they really think about the service they received from the businesses they deal with. Some of the results may sound surprising, but all of them validate the emergence of a customer-led shift toward self-service in digital channels. In this report we take you on a tour through the survey results of the 7 questions. We’re sharing the unfiltered questions and answers straight from the survey, so you can see for yourself exactly how customers expect their relationship with your company to unfold.
Rapport van IntelliResponse (2014): IRGoogleSurvey-InsidetheMindofyourCustomers