Does working from home work? Evidence from a Chinese experiment (onderzoek)

Does working from home work? Evidence from a Chinese experiment (onderzoek)

Call center employees who volunteered to WFH were randomly assigned to work from home or in the office for 9 months. Home working led to a 13% performance increase, of which about 9% was from  working more minutes per shift (fewer breaks and sick-days) and 4% from more calls per minute (attributed to a quieter working environment). Home workers also reported improved work satisfaction and experienced less turnover, but their promotion rate conditional on performance fell. Due

Bloom, N., Liang, J., Roberts J. en Ying, Z. J. NBER Working Paper No. 18871. (WFH en performance) 2013, http://www.nber.org/papers/w18871